I had an appt with a florist to discuss my wedding flowers. I had gone on their www site and selected various FTD arrangments, I read the substitution policy and was cool with that... I made a list of everything I needed the prices on the web/etc.. I even had pages printed off their www site showing the exact bouquet, etc... and the flowers used/etc.... and the price. So I get there and one of the employees tells me that they don't have to honor the prices on the www site that those are just a guideline... I was like um... what do you mean the prices is right there, there is even a place you can order the item online... insert a credit card #. The woman was a bit confused (I even pointed where it had their name on the www site/and www site address).... Another woman who claims she's the owner came over and screamed at me that they will not honor these prices that she pays her designers $20/hr and that this is stealing (to honor the prices she has on her www site)...|||Did you sign a contract with them? I certainly hope not.
If you didn't sign a contract, you have no problem. Find another reputable florist. Ask your friends, family members, and coworkers for recommendations.
If you did sign a contract? I would go ahead and find another florist anyway . . . even if it did mean losing deposit money. Better to lose the deposit money, and go on to find someone who is polite and won't scream at you.
Call 1-800-SEND-FTD and ask them who you would need to contact to complain. That is 1-800-736-3383.
http://www.ftd.com/custserv/contact.epl
Don't cry . . . just take your business someplace else.|||I would not worry about it another minute. Just order flowers from another florist. Even if you can work out the prices with them, they do not deserve your business or your money after that miserable treatment. If you want, you can complain to the better business bureau, but it might not even make a difference. Just tell all your friends not to deal with them.|||I would get in contact with FTD first thing in the morning and then report them to the Better Business Bureau. If it says on their website that they DO honor the prices then they must. If however it doesnt say that then they may be in the right. You can still report them for their customer service. I would find a new florist ASAP.|||Call FTD again, report what was said at the meeting. Then call the BBB and report unfair business practices.
good luck. :)|||i would deff not be going back there..find someone else to do it..thats like false advertising report it to BBB or whatever it is..because thats bull they advertise one thing and then say another..and deff go to another florist..|||For any stores, online prices are often cheaper than those in the physical store.... with clothes, electronics, etc.
However, I suggest you find another florist!|||what i think is ftd.|||Many florists shops all over the country have FTD, Pro-Flowers, etc. on their site as a "representative" of the company. The shop is most likely paying FTD a fee to use their name on their site, shop, etc.
In some places there are actual professional florists in these shops, but other places get the floral arrangements you order from another shop altogether and jack up the cost. Sounds like the latter with you.
But, if you are actually viewing a FTD arrangement, call around to other shops to see if you can get that price. Though most company's prices are cheaper online than in-store orders.
If you have not signed a contract with them, move on.
Advice to all brides: do your research before you get settled on one vendor. Consider at least 3 vendors for each category and just don't depend on a website...actually go to the place of business with a list of questions before you make a decision.
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